Enrolment Conditions
Terms and conditions for course participation
Course Provider
Inkludio Training Single Member P.C.
Valtsetsiou & Tripoleos, 41336 Larissa, Greece
VAT: EL802984528 | G.E.MI.: 186773840000
Contact: info@inkludio.gr
Last update: 6 October 2026
These enrolment conditions apply to all courses delivered by Inkludio Training. The specific terms of each course supplement the general terms.
Course & enrolment essentials
1. Provider information
This course is offered by Inkludio Training Single Member P.C., as detailed above.
2. Personal data and privacy
We process personal data as described in our Privacy Notice, which forms part of these conditions. By registering, you confirm that you have read and understood the Privacy Notice.
3. Course format and schedule
Each course is delivered in person, according to the daily programme sent with the confirmation email. The duration and daily schedule of each course are stated on its page and in its programme.
If a course includes a cultural activity, whether it is included in the price or carries an additional charge is determined for each course session and stated on the course page and in its programme.
The final programme is shared 6 weeks before the start and may be adapted to the needs of the group, without changing the objectives and learning outcomes.
4. Minimum participants & confirmation
Once it is reached, we send you a confirmation email stating that the course will take place, together with its programme. Payment is requested only after the confirmation email. If the minimum number is not reached, the course does not take place and you owe no payment.
We recommend not booking travel or accommodation before receiving the confirmation email.
5. Attendance and Certificate of Attendance
Participants who attend at least 80% of the course, as recorded in the attendance sheets, receive a Certificate of Attendance. The certificate is issued after full payment. The specific terms of each course may set additional requirements. The certificate is issued in English and sent by email.
6. Language level and suitability
The course is delivered in English. The recommended minimum level is B2 (CEFR).
Participation & wellbeing
7. Participation rules and etiquette
- Courses are for adults (18+).
- Participants may not bring partners or children to lessons or to the training venue.
- Inappropriate language or behaviour will not be tolerated. In such cases, the participant will first receive a verbal or written warning. If the behaviour persists after the warning, we reserve the right to remove the participant from the course. Where applicable, the participant's sending organisation may be informed.
- In case of removal for disciplinary reasons, no refund will be issued.
We may implement any reasonable health and safety measures needed to protect participants and staff.
8. Cultural activity (if applicable)
If a cultural activity is included in the course programme, details (including its nature, physical requirements and any associated risks) will be communicated to participants in advance through the course programme or the practical information pack.
9. Trainer absence due to illness
In the event of trainer illness, we will take reasonable steps to ensure continuity, which may include:
- Replacement by another qualified trainer (where possible)
- Schedule adjustments
- Compensatory sessions (including online tutoring or extended hours on remaining days)
Participants will be informed as soon as possible of any changes.
10. Insurance and liability
- Participants must have valid travel and medical insurance for the full duration of the course.
- Participants are responsible for any damage caused to the training venue or property.
- Inkludio Training is not liable for loss of personal belongings on the premises, except where such loss is caused by the provider's wilful misconduct or gross negligence.
Payments, cancellations & terms
11. Payment terms
Payment methods
- Bank transfer: direct payment into one of our bank accounts, the details of which are provided in the confirmation email.
- Credit or debit card: secure online payment through Stripe. After the confirmation email, you will receive a personal payment link.
All transactions are processed securely. Card payments are handled by Stripe and Inkludio Training does not store any card details.
Payment is made within 7 calendar days of the date of the confirmation email and, in any event, no later than 21 calendar days before the start of the course, unless otherwise agreed in writing.
If payment is not received within the deadline and no communication is provided, we reserve the right to cancel the enrolment and release the seat.
12. Cancellations, substitution & visa
Cancellations
Cancellations must be notified by email to info@inkludio.gr.
Cancellation fees
If you cancel your participation, the following applies:
More than 4 weeks before start
30% of the course fee is retained.
Within last 4 weeks before start
100% of the course fee is retained.
The amounts retained reflect the actual administrative costs incurred (including course preparation, material allocation, and seat reservation) and the difficulty of filling the seat at that stage. If the seat is filled by another participant following a cancellation made more than 4 weeks before the start date, the fee retained may be reduced accordingly upon request.
Late arrivals, early departures, or absence for personal reasons do not qualify for any refund. Any refund (where applicable) is processed within 14 days, minus any non-refundable bank/transaction fees.
Participant substitution
You may replace the registered participant with another colleague at no extra cost, provided you inform us in advance and submit the substitute participant's full details for registration and issuance of the Certificate of Attendance. Substitution requests should be submitted no later than 2 working days before the start of the course.
Visa refusal
If a participant cannot attend because their visa application has been refused, the request is considered only if the official written refusal from the competent authority is provided, stating the reason. Without this document, the standard cancellation conditions apply.
Where a valid visa refusal document is provided, we will consider a full or partial refund on a case-by-case basis, taking into account the timing of the notification and any costs already incurred.
13. Cancellation by the provider
If Inkludio Training cancels the course, any fees paid will be refunded in full.
Please note that Inkludio Training cannot reimburse travel, accommodation or other costs arranged by participants.
14. Complaints
Any complaint regarding the course or services can be reported to the trainer or by email to info@inkludio.gr. We will review complaints and respond as promptly as possible.
15. Governing law and jurisdiction
These conditions are governed by Greek law. Any dispute shall be subject to the competent courts in Greece, without prejudice to mandatory consumer protection rules regarding jurisdiction (including Article 18 of Regulation (EU) No 1215/2012).
16. Acceptance of these conditions
Specific terms by course
A+I: The AI-Powered Classroom
For the A+I: The AI-Powered Classroom course, the Certificate of Attendance also requires the completion of the A+I Action Plan, which consists of design exercises within the methodology of the course.
